Face 2 Face Courses

courses in the key area of child protection and case management

The NGO Training program offers face to face courses across NSW in the key areas of Child Protection and Case Management. This training is free for all non-government organisations receiving funding from Community Services. Click on to each course to read about the training objectives, access relevant resources and find all upcoming course dates.

NB: You must be a Community Services funded NGO to be eligible to attend these courses

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Executive Coaching Program for SHS Managers – SHS

This course is for SHS funded services only. Coaching is a professional and personal development process designed to facilitate individual growth and improved performance. It involves confidential conversations with an executive coach leading to increased...

Skill set: Management, Team Environment, Leadership – SHS

This course is for SHS funded services only. This is a three day program and addresses knowledge and skills required to provide supervision as a support for workers in the community services industry, including providing backup support, performing a range of...

Building SHS Resilience – SHS

This course is for SHS funded services only. Resilience is the ability to cope with and bounce back despite stress and adversity. The A.C.E Wellbeing Resilience Program © is written by Ann Wooldridge and Noel Moses, Directors and trainers from Gapp Solutions Pty Ltd....

Supporting Trauma Informed SHS Organisations – SHS

This course is for SHS funded services only. This practical and interactive training recognises the importance of creating system wide Trauma Informed Organisations when working effectively in homelessness, particularly given the increasing awareness of the history...

Mental Health Connect – SHS

This course is for SHS funded services only. Mental Health Connect is an innovative, interactive course developed in response to: Recommendation of the Fourth National Mental Health Plan (2009 - 2014) to support, promote and work within a recovery orientated...

CIMS GHSH Access Functions – SHS

This course is for SHS funded services only. Note: This is the DAY 3 (3.5 hour) CIMS training referenced in the GHSH Practitioner Training. The training program provides participants with an ability to use the new CIMS access related functions related to: Initial...

CIMS Foundations – SHS

This course is for SHS funded services only. This workshop provides participants with the concepts, definitions and CIMS skills they require to enter basic data for the SHS collection. Throughout the course participants will be instructed on the content of the SHS...

Implementing GHSH for Practitioners – SHS

This course is for SHS funded services only. This course has been developed to support Specialist Homelessness Services (SHS) practitioners to implement the Going Home Staying Home (GHSH) reform in practice. It blends theory and information provision with a range of...

Trauma Informed Practice

This workshop aims to support core knowledge and strategies to support practice with children, young people, families and communities who have experienced / and or been impacted by trauma. Drawing on current research and a range of theories including attachment, child...

Case Management Part 1: An Introduction

This two-day case management course is designed for NGO staff who provide case management support to clients. No prior knowledge or experience is required to take this course and it will give staff the skills, knowledge and values to provide case management support services within an agency or interagency context.

Case Management Part 2: Building Practice

This one-day course aims to build practice across the NGO sector when working with clients through case management. It addresses a range of issues that may confront case workers and case managers in their delivery of case management services to clients with a range of complex needs. The course is a springboard for continuing professional development, as the time available does not allow in-depth skill development.

Child Protection: Part 1

This is a two-day fundamental child protection course for staff who work with families, children, or youth and wish to update their knowledge and learn about the new child protection system.

Child Protection: Part 2

This is a three-day advanced child protection course, suitable for staff with child protection experience. It provides participants with the theoretical perspectives about abuse and neglect that underpin best practice child protection intervention, and is integrated with knowledge about child development and indicators and effects of abuse, to enable participants to maximise positive outcomes for children, young people and carers.